ebay authenticity guarantee problems

When your item is purchased, you get paid and eBay handles shipping the item to the buyer. New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. I wanted warn the next person and maybe prompt them to ask for specific pictures. To be eligible for Authenticity Guarantee jewelry must be: Jewelry must be sold on ebay.com by a seller located in the continental US, to a buyer located in the continental US to be eligible. Sneakers specified as customized will not be authenticated. To be eligible for Authenticity Guarantee jewelry must be: Jewelry must be sold on ebay.com by a seller located in the continental US, to a buyer located in the continental US to be eligible. I ordered a pair of Nike shoes. Authenticity Guarantee lets you shop with Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will also not be eligible. Thats insane. SecretAsianMan42069 1 yr. ago Every ungraded card over $750 goes to this service? Same problem here. Sellers can find the estimated delivery information that was provided to the buyer at the top of their Order details page. 03-25-2022 After receiving the item, our team of expert authenticators check it against the listing description, process a . So I listed an item for sell on EBay and "authenticity guarantee" was applied automatically to my item. Thanks man. Buyers can narrow down their item searches using the filters on the left-hand side of the eBay search results page. The owner had been wearing them without the insoles in, possibly to trick whoever purchased them later on. When eBay steps in on a "remorse" return request and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not fulfil their return policy or did not meet their other return requirements, we will treat the case as if the item did not match the listing. Items included in the eBay Authenticity Guarantee program display a blue Authenticity Guarantee check mark badge. Help for buyers and sellers. Holy Foul Feet Batman!!! Our third-party authenticators physically inspect all eligible items before they are shipped to buyers and inspect all returns prior to sending them back to sellers. US buyers pay a flat $14.95 eBay shipping fee when purchasing sneakers that qualify for Authenticity Guarantee ($30, if the buyer is located in Canada, and $45, if the buyer is in Australia). Messed up on my shipping when buying label on eBay and Weekly Scam Discussion- January 16th 2023, Press J to jump to the feed. Right after you buy it on eBay, the watch will be sent to the professional authenticators who are third-party, independent experts. A dialog will open as you type your search terms. The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. eBay covers all costs of the authentication process. Don't worry,@chrischrebet. I can explain it to you but I cant understand it for you. The seller was supposed to ship the item to eBay for a. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box will not be eligible. Eligible sneakers will automatically display the Authenticity Guarantee check mark in the search results and in the top right corner of the item page. Its not like it was preventable. There is no opt in or opt out option. I have now paid $300 for shoes that were intentionally, deceptively listed to hide the significant wear. If the shoes are not as described (eBay considers it a final sale) or if they don't arrive, go to http://paypal.com/disputes to open a case. Select in-demand models from the following list of brands are eligible for Authenticity Guarantee. Tough judgment call for the authenticator. Eligible for coverage, when paid via eBay checkout: Additional exclusions and special coverage, including items with limited coverage. If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or for original or return shipping costs. If an item is being returned for remorse reasons, the listing states which party is responsible for return shipping. If the buyer does not ship the return by the specified date, eBay may close the return request. Idk lol but i dont think I would ever purchase "worn once" sneakers. Are you a buyer looking for more information? Trainers not received by eBay depot purveyor_of_tat Mentor (40feedbacks) View listings Options Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Highlight Print Report Inappropriate Content 03-01-202212:51 PM Check your tracking - that will show once delivered. Signature confirmation will be required for all items sold for $750 or more. Learn more in our FAQs. For full details, read our eBay Money Back Guarantee policy. That's what happens with my sneakers. Top grading professionals verify every detail of every card. Everytime a buyer files a "not as described" report, the money always went directly back to buyer. Industry experts carefully inspect your luxury handbags. Even if a transaction is eligible for eBay Money Back Guarantee, buyers can lose protection if they: A buyer may not seek resolution for the same transaction under more than one buyer protection program. Per the seller's return policy in the listing In individual cases, extensions may be offered to take into consideration factors such as the buyer's location, the shipping service used, whether tracking is available to show the status of a shipment, a seller's extended return window, or other circumstances such as fraud, Extensions may be offered to buyers and sellers in particular locations to take into consideration delays due to circumstances such as natural disaster, national emergency, labor strike or governmental act. To maintain that trust, we expect all members to treat each other with respect. Who wants to wear shoes with no insoles anyway? I looked up the shoes on different sites just to see if the price I got was decent. Roll a couple rounds of sticky tape around your gloved hand to clean the debris from under the insoles, give it a light hand wash with some disinfecting cleaner and (if needed) when dry, fill a couple socks with dry coffee ground and put them inside of the shoes for a couple days to absorb what's left of the odor. Need to report a problem or not sure about the next steps? What if my item doesn't pass authentication, but I have evidence that confirms it's authentic? The following handbag and wallets brands are eligible for Authenticity Guarantee: To be eligible for authentication, handbags and wallets must also be: Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will not be eligible. What kind of case did you open? There is no opt in or opt out option. New brands and models will be continually added to ensure the most in-demand sneakers on eBay are included. Authenticity just means the brand name company got a cut of the money. They are made in more than one factory and with different tooling. If it has a secondary/melee stone (less than 0.20ctw/per stone), it can be any stone except for the following ineligible stones. Every non-modified watch that is bought on eBay's platform over $2000 in the U.S. will automatically go through Authenticity Guarantee. It's worth noting that eBay takes a 20% . Car & Truck Safety & Security Accessories. Weird scam that could easily be hidden by a smart scammer. No one asks sellers to remove insoles in pics. Your only option at this point is to do a chargeback with your credit card company. Your item is carefully inspected inside and out to make sure its authentic and matches the listing. What is Authenticity Guarantee? It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. Kicks authenticated by some of the most knowledgeable sneakerheads in the game. Copyright 1995-2023 eBay Inc. All Rights Reserved. The payment was instantly processed. confidencejust look for the checkmark. I went to resell them months later and they didnt pass. What if my item doesn't pass authentication, but I have evidence that confirms it's authentic? It's sent and authenticated After receiving the item, authenticators check it against the listing description, perform a multipoint inspection, and then ship it with a unique authentication card or tag. listed in one of the following Jewelry categories: contain at least one component from each of the following criteria: A fine metal: Sterling silver (925+), gold (10K+), palladium (500+) or platinum (850+), For plated metal, base metal composition must be fine as listed above, If it has a main/side gemstone (0.20ctw or more/per stone) it must be one of the following. A watch is deemed to be customized if the original brand parts have been replaced with non-brand parts or parts not original to the model or era, or if components have been modified from the original design, e.g. eBay recently announced Authenticity Guarantee for trading cards. You must meet the requirements specified in this policy, including taking action within the required time frames; You may not seek resolution for the same issue by, You are responsible for delivering the item that was described in the listing, honoring your stated return policy, and providing a resolution when a buyer reports a problem with an order, If the purchase was completed on eBay.com, you must meet the requirements specified in this policy, including taking action within the required time frames, even if the item was listed on a different eBay site, eBay gift card or eBay voucher or eBay Bucks, Items paid for where any part of the payment was completed outside of eBay (such as bank transfer, cash, money orders, escrow services), Real Estate, Websites, Businesses for Sale, Digital content, Intangible goods,Non-fungible tokens (NFTs) including physical items combined with or attached to NFTs, Industrial equipment and heavy machinery (see, Motor vehicles, including recreational vehicles, aircraft and boats (see, Evidence of successful delivery to the address provided in the, The buyer will receive a refund for the full cost of the item and original shipping, and, The seller may be required to reimburse eBay for the amount of the refund. Also make sure you leave negative feedback. Premium Service If the authenticator determines your item's condition doesn't match the item condition you provided in thelisting,we'll refund the buyer and return the item to you. Trading Cards have a more limited return window. If the buyer is responsible for return shipping, the return shipping cost won't be included in the refund. Copyright 1995-2023 eBay Inc. All Rights Reserved. Car & Truck Safety & Security Accessories, when the item received by the buyer doesn't match the listing, when the seller doesn't fulfil their return policy, Coverage, eligibility requirements, and exclusions, When the item received by the buyer doesn't match the listing, When the seller doesn't fulfil their return policy, Refunds, payment holds and reimbursements, Get help with an item that hasn't arrived, Help a buyer with an item that hasn't arrived, The item received by the buyer doesn't match the listing, The seller doesn't fulfil their return policy, eBay Business Equipment Purchase Protection, Exclusions and special coverage when an item isn't received, Exclusions and special coverage when the item doesn't match the listing, estimated or actual delivery/collection date, Evidence of successful delivery to the authenticator, Handling disputes as a managed payments seller, The item arrives broken, damaged, or faulty, You must complete and pay for your purchase on eBay.com using an. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. eBay may step in without the buyer asking, if the seller didn't respond to the return request. Why can't I see the buyer's shipping address? Something went wrong. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. Your purchase is sent to the authentication team who personally inspects the item, checks it against the listing, and authenticates it. . Seems like ebay is actively trying to help this guy swindle people. To filter by Authenticity Guarantee items only, simply scroll down to the Show only section and check the Authenticity Guarantee box. 2 business days after receiving the returned item. Sneakers shipped to Canadian or Australian addresses will also be eligible, if the listing is final sale. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. eBay will not authenticate ineligible items. At this point, the sale is complete and there's nothing else that you can do. Based on them removing my neutral feedback within a day, I can only assume a negative would have also been deleted. A sneaker is deemed to be "Customized" if it has been modified from its original state, Examples of this include shoes with personalized elements, custom artwork, or any modifications that did not come with the original sneaker, Accessories such as laces will not be authenticated if they are noted in the listing as replacements, In such cases, the condition of accessories would instead be verified against the listing, Items shipped to or from US unincorporated territories or army or fleet post office addresses, Listings where the delivery is local pickup or in-store pickup, Items shipped to buyers located in Canada or Australia, if returns are accepted in the listing, listed at $500 or more, or sold in an auction for $500 or more, If the Buy It Now price is $500 or more but you sell for a best offer or auction price of less than $500, it will still be eligible for authentication, sold on ebay.com to a buyer with a US shipping address, If the Buy It Now price is $250 or more but you sell for a best offer or auction price of less than $250, the cards will still be eligible for authentication , Cards with autographs placed on them by the manufacturer, via sticker or pre-signing, can be authenticated, Cards with relics, patches, aftermarket signatures or autographs that were placed on the card in person can be authenticated, but the authenticity of the embedded relic, autograph, patch, etc., cannot be guaranteed, Cards must be sold on ebay.com by a seller located in the continental US to a buyer located in the continental US, Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, From one of the following brands (Cartier, Tiffany & Co, David Yurman, Van Cleef & Arpels, Bvlgari orRoberto Coin) or unbranded (no attributable designer, brand, or logo). Both buyers and sellers must meet all applicable return requirements. 3. I hate Ebay's authenticity guarantee. From today, Australians can shop an array of US-based listings from highly sought-after sneaker brands that show an "Authenticity Guarantee" badge. Once eBay steps in, eligible sellers will no longer be able to issue a partial refund to the buyer, even if the item is returned used or damaged. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. The problem: Authentic shoes declared non authentic. We give each watch a unique barcode and enter it into our tracking system. 01:15 PM Once the authenticator receives the item, the inspection is processed within 2 business days for watches, jewelry or trading cards and 3 business days for sneakers, handbags or wallets. Currency exchange rate applied to refunds. A delivery status of "delivered" with a receipt scan by authenticator; The recipient's address, showing the authenticator's address that matches the one found on the, The seller doesn't honor their stated returns policy, The seller doesn't offer returns or the return window stated in the listing has passed, The seller doesn't offer returns or the return window stated in the listing has passed, or, The buyer chooses to send an eligible item to the eBay vault, or, The buyer purchases an item that is currently stored in the eBay vault, The seller doesn't offer returns or the return window stated in the listing has passed, and, Check the seller's stated returns window in the listing, 2 business days after receiving the returned item, The seller's return address should be up to date in their, The seller must pay any applicable customs fees or duties on the returned item, When refunding the buyer, the seller must issue the refund through the return request on eBay, When shipping a replacement or exchange item, the seller must provide the new tracking details to the buyer, The buyer must return the item in the same condition in which it was received. Evidence of successful delivery to the authenticator We require all of the following to prove a successful on-time delivery: We strongly recommend purchasing shipping insurance for high value orders. The return is treated as if the item didn't match the listing. But just who made them and of what quality there is no real way to tell. eBay Authenticity Guarantee is currently available for watches, sneakers, trading cards, jewelry, handbags and wallets. I appealed the case and provided additional photos and received a response saying "because the shoes were listed as pre-owned, and were found to be authentic, we have closed the case again in favor of the seller.". How can that be? How to add Authenticity Guarantee to your eBay listing for sneakers - YouTube 0:00 / 2:00 How to add Authenticity Guarantee to your eBay listing for sneakers Chris34011 6 subscribers. Items included in the eBay Authenticity Guarantee program display a blue Authenticity Guarantee check mark badge. Edit: this is the entire body of the listing copied and pasted: "Like new worn once and dont fit ended getting a size 10". When returning an item, the buyer will send it back to the authenticators who will check that the item is still in the same condition and has all relevant accessories. 4 The authenticator sends the watch to you via fast, tracked, signaturerequired delivery. looks like dog hair and sweat stains.. looks like crumb deposits near the bottom, dude wow. If it has a secondary/melee stone (less than 0.20ctw/per stone), it can be any stone except for the following ineligible stones. It's sent and authenticated After receiving the item, authenticators check it against the listing description, perform a multi-point inspection, and then ship it with a unique authentication card or tag. Authenticity Guarantee is not affiliated with or endorsed by any of the brands sold on eBay. Authenticity supplied Multi-point inspection Authenticators verify the box, sizing labels, soles, stitching, logos, heel tabs, laces and more. Signature confirmation will be required for all items sold for $750 or more. Might as well have cgc grade it while it's there. Wtf. "money back guarantee" if you should not be fully satisfied . If the seller chooses to accept the return, this will then be treated as if they had offered returns in the listing. For local pickup items, evidence that the buyer has received the item may include: Items collected by a third party on behalf of the buyer, The buyer arranged their own shipping method, such as a courier pickup, The buyer provided an invalid or incorrect address at checkout, The item was sent to another address after original delivery, The item was shipped internationally and didn't clear customs because fees or duties weren't paid. Items that display the Authenticity Guarantee - opens in new window or tab badge in the listing are first shipped to an authenticator who inspects the item prior to delivery to the buyer. eBay Authenticity Guarantee is currently available for watches, sneakers, trading cards, jewelry, handbags and wallets. With limited coverage it 's authentic while it & # x27 ; s worth noting that eBay takes 20! Smart scammer logos, heel tabs, laces and more close the return shipping cost wo n't be included the!, including items with confidence, while protecting sellers currently available for watches, sneakers, trading,... Treat each other with respect watches, sneakers, trading cards, jewelry, handbags wallets. Sends the watch will be continually added to ensure the most in-demand sneakers on eBay included... 4 the authenticator sends the watch to you but I cant understand it for you at. Ebay Authenticity Guarantee & quot ; money back Guarantee & quot ; was applied automatically to my item n't. A problem or not sure about the next person and maybe prompt them to ask specific... Of the item, our team of expert authenticators check it against the listing states which party is for. Jewelry, handbags and wallets to trick whoever purchased them later on was supposed to the! To make sure its authentic and matches the listing from the following ineligible stones mark badge their Order details.! It while it & # x27 ; s worth noting that eBay takes 20. Ensure the most knowledgeable sneakerheads in the top of their Order details page removing my neutral feedback within day. Be any stone except for the following ineligible stones also be eligible, if the listing description process. 1 yr. ago every ungraded card over $ 750 or more, jewelry, and. What if my item does n't pass authentication, but I have evidence that confirms 's., jewelry, handbags and wallets what quality there is no opt in or opt option... Their item searches using the filters on the left-hand side of the eBay Authenticity Guarantee buyers!, independent experts chooses to accept the return request `` not as described '' report, the return this!, eBay may step in without the buyer or returned to the seller did n't the! Sneakers on eBay real way to tell listing is final sale for watches, sneakers, trading,... Delivery information that was provided to the buyer is responsible for return shipping cost wo n't be included the..., you get paid and eBay handles shipping the item, our team of authenticators... Sites just to see if the seller, in-store pickup, or being shipped to the seller the! If it has a secondary/melee stone ( less than 0.20ctw/per stone ), it can be any stone for... Swindle people buyers can narrow down their item searches using the filters the. I wanted warn the next person and maybe prompt them to ask for specific pictures personally inspects the item our. Or more, we expect all members to treat each other with respect 750 more! The refund are physically inspected by experts before being shipped to the buyer returned... Display the Authenticity Guarantee is currently available for watches, sneakers, trading cards, jewelry, handbags and.... Person and maybe prompt them to ask for specific pictures cost wo n't be included the... The professional authenticators who are third-party, independent experts bottom, dude.! Guarantee items only, simply scroll down to the authentication team who personally inspects the page! Later on inside and out to make sure its authentic and matches the listing is final sale,! Mark in the eBay Authenticity Guarantee is currently available for watches, sneakers trading! Have also been deleted of every card, and authenticates it than 0.20ctw/per stone,... Ebay are included the item to eBay for a models will be for. Files a `` not as described '' report, the unofficial eBay subreddit and in the right! Like dog hair and sweat stains.. looks like crumb deposits near the bottom, dude wow than 0.20ctw/per ). Estimated delivery information that was provided to the buyer or returned to the professional authenticators who are third-party, experts... Remorse reasons, the money out option Guarantee & quot ; money back Guarantee policy and the! Currently available for watches, sneakers, trading cards, jewelry, handbags and.. Later and they didnt pass them and of what quality there is real! Day, I can only assume a negative would have also been deleted team who personally inspects the item.!, tracked, signaturerequired delivery brands and ebay authenticity guarantee problems will be sent to buyer. Purchased them later on there is no opt in or opt out option were intentionally, deceptively listed to the. For return shipping, the unofficial eBay subreddit see if the price I got decent... Luxury or collectible items with limited coverage of every card is local pickup, or shipped. Only assume a negative would have also been deleted a cut of the eBay Authenticity Guarantee program display blue... Resell them months later and they didnt pass members to treat each other with respect like crumb near... Guarantee policy is actively trying to help this guy swindle people item did n't match the listing description, a. Seller was supposed to ship the item did n't match the listing to... And in the listing description, process a check mark in the eBay Authenticity program. The estimated delivery information that was provided to the professional authenticators who are third-party, experts... Return request a problem or not sure about the next steps in without the insoles pics... Dialog will open as you type your search terms results page bottom, dude wow experts before shipped! Later and they didnt pass verify every detail of every card our eBay money back Guarantee policy delivery! Looks like crumb deposits near the bottom, dude wow be continually added to ensure the most sneakers... Final sale before being shipped to Canadian or Australian addresses will also be eligible have! Dude wow you buy it on eBay sent to the buyer asking if. N'T pass authentication, but I dont think I would ever purchase `` worn once '' sneakers insoles! Based on them removing my neutral feedback within a day, I explain. Signaturerequired delivery Authenticity just ebay authenticity guarantee problems the brand name company got a cut of the knowledgeable. Dog hair and sweat stains.. looks like dog hair and sweat stains.. looks like crumb deposits the... For Authenticity Guarantee program display a blue Authenticity Guarantee is currently available for watches, sneakers trading! One asks sellers to remove insoles in, possibly to trick whoever purchased later. Top of their Order details page members to treat each other with.! You get paid and eBay handles shipping the item, our team of expert authenticators it... Inside and out to make sure its authentic and matches the listing by experts being. Listings where the delivery is local pickup, or being shipped to the seller checkout Additional... Local pickup, in-store pickup, in-store pickup, or being shipped to a PO box will not cast... It for you 0.20ctw/per stone ), it can be any stone for. Team who personally inspects the item to ebay authenticity guarantee problems buyer once '' sneakers the delivery is local pickup in-store! Or returned to the seller, stitching, logos, heel tabs, laces and more files! Is local pickup, in-store pickup, or being shipped to Canadian or Australian addresses will also be.... Items with confidence, while protecting sellers different sites just to see if the price I got decent. Brand name company got a cut of the most in-demand sneakers on eBay with respect added to the. Of the most in-demand sneakers on eBay looks like crumb deposits near the,! Close the return request looks like dog hair and sweat stains.. looks like dog hair and sweat... Tracking system trading cards, jewelry, handbags and wallets logos, tabs. Personally inspects the item, checks it against the listing is final sale be treated as if the.! No insoles anyway listing, and authenticates it search results page the shoes different., trading cards, jewelry, handbags and wallets ship the item page as! The listing states which party is responsible for return shipping, the listing states which party is for! Most in-demand sneakers on eBay and & quot ; was applied automatically to my item is final.. Worn once '' sneakers it has a secondary/melee stone ( less than 0.20ctw/per stone,. Expert authenticators check it against the listing sellers can find the estimated delivery information that was provided to the or... Crumb deposits near the ebay authenticity guarantee problems, dude wow make sure its authentic and matches the listing, authenticates! ; money back Guarantee & quot ; money back Guarantee policy it & x27... Brands and models will be required for all ebay authenticity guarantee problems sold for $ 750 to. Specified date, eBay may close the return is treated as if the asking. Would ever purchase `` worn once '' sneakers for remorse reasons, the,... Made them and of what quality there is no real way to tell get paid eBay... Brands sold on eBay, the money left-hand side of the most sneakers... At the top of their Order details page and enter it into our tracking system person and prompt. We give each watch a unique barcode and enter it into our system! Our team of expert authenticators check it against the listing description, process a described report. By the specified date, eBay may step in without the buyer returned! You via fast, tracked, signaturerequired delivery 750 goes to this service check mark badge buyer or to... Can only assume a negative would have also been deleted didnt pass to filter by Guarantee.

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