hyosung atm epp error 97999

Check the transaction from the host and try again. Error of being removed 2nd cassette before separate rejection, 1. Check the status of sensor and its connector, 1. Loose belts can slip off rollers and block sensors. 4. Check if the CS5 cable is disconnected (CS5_1:Cash Dispenser B/D CN10 #11~12, 25~28/ CS5_2:CN12). Contact host processor, FS out (after retrieval reference number), FS omitted (after system trace audit number), Verify all programming. Both sensors must be blocked for this error to occur. Check CS5_2 Sensor Cable 2. Check communication cable 3. Check the replenished amount and replenish 2. Rearrange notes in cassette 3. Check the Cutter module 2. This device acquired PCI PTS v5 certification in October 2019. for initializing modem before Modem Dial connecting. Verify that version of Mini-Bank Software matches host processor. Preventative Maintenance Kit; Standard EMV Cleaning Card; EMV SMART Cleaning Card; Card Reader Cleaners; Gorilla ATM Security. Replace the CS8 encoder slit sensor, In case the number of notes detected outlet sensor(CS13) is more than that of notes detected on CS1A,B sensor, 1. Check cable and connection between the CE and printer. You will need to physically go to the ATM location and manually reset the correct date with the Master Password. Capture card at the terminal (requires card be picked up at ATM only). Remove note from the CDU delivery path. Check wiring and CDU mainboard connections. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode). Check for any CDU error codes and the number of notes dispensed to customer. Clean CS1A and CS13, 1. Check for notes in the Cash Dispenser. Initialize after removing notes or dust over Gate. Reject error due to check skew during check dispense operation. In case of being executed Reject or Retract command without being the bills in stacker. If error is persistent, modem may be defective. Check a connection status of the TS004 and TS005 sensor. Modem dial connection time-out (while dialing the modem). Initialize. Reinitialize3. However, we've identified the 5 most common ATM error codes and explained how you can quickly fix them: 1. Check Encoder Sensor CS8 BRKT. Check phone number. Clean CS4A and CS4B. Remove a jammed note at the position of the CS13 sensor3. 2. CS3A sensor detects note in delivery path before CDU dispenses. Clean CS4B, CS1A sensor detects note in delivery path before/after CDU dispenses, 1. Remove notes in the reject box and remount the reject box 3. Error failed to communicate with CDU shutter, Error occurs when cassette with ID is not mounted, Error occurs when the number of dispensed bills from cassette dont match with the number of detection by sensor. Remove a jammed note at the position of the CS13 sensor 3. Check notes index value, In case the number of notes detected outlet sensor(CS13) is more than required notes, 1. Code reported by host processor (Shazam). Remove a jammed note between the tray and Cash Dispenser 2. Check second Dip Switch in Cash Dispenser B/D 3. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1) for initializing, 1. Something is detected in C31AB sensor before dispensing bills. Resolution: Shut down and restart ATM. From bill payments and fund transfers to self-audit and video assistance, the capabilities of Hyosung machines will exceed all expectations and ensure that Hyosung is your first choice in ATM manufacturing and technology. Check CS8 Sensor Cable6. Reboot ATM. Clean the sensors (CS1~CS15) in cash dispenser. Insert or re-insert the cassette(s). Check second Dip Switch in Cash Dispenser B/D3. 1. 2. 9799904 Description: PIN error. Exchange 1 cassette box when there are many error, Error to dispense 0 sheets to be required(Separated rejection), 1. 2. Re-initialize machine, verify connections to mainboard. Initialize after resetting the power 2. Check telephone line connection. Make sure you are running the latest application version. 1. Check if the CS3 sensor bracket is bended. Use an electrical parts contact cleaner on terminals. Mount the retract box or open the box cover 2. 1. Check if CS62 sensor poll is abnormal 3. Check for continuity between the switch and the connector at the mainboard. Change Main Motor Encoder Slit Sensor CS8, Failed in checking the reject gate solenoid echo, Failed in checking the present gate solenoid echo, 1. Something is detected on CS31A, CS31B sensor during initialization. Otherwise service to cassette or dispenser may be required. Check the condition of the white plastic cassette retaining clips in the dispenser. Replenish receipt paper 2. Initialize after resetting the power2. Remove a jammed note between the tray and Cash Dispenser 2. This error shows the number of times a customer swipes their cards unsuccessful. 1. Remove notes from the reject bin and try the Cassette Total function again. After terminating self-test and initialize receipt printer, 1. Check that Dual Master Key is disabled (non Coredata). Call your attendant. Something is detected on CS15AB sensor before dispensing operation, Something is detected in C15AB sensor during dispensing operation, Bill is remained in CS15AB sensor after dispensing operation, 1. 1. Remove dust in CS15AB, CS31AB, CS1AB Sensor 5. The primary reason for this is a bill which bounces back from the cash tray (sometimes from a customers fingers). Check the abnormal communication cable. Disconnected because the local phone was picked up, Modem connection time out host not responding, Verify host phone number verify modem speed See D170x. In the case of a dispute from the error, use CDU data in the journal to verify how many notes were actually dispensed. 2. Reboot ATM. Check the status of Near End sensor and its connector, 1. Detecting CS2 Dark (Front Access Type:Reject box is opened. 6. 3. Time out(30sec.) . 2. Exchange Sensor after abnormal operating, 1. Clear jammed notes or call your service personnel. Remove a dust on the CS13 sensor, 1. CIU communications response timeout error during check dispense reserved operation or initializing. Replenish receipt paper in paper charger2. Description for error code organization, RMS port failure, response time out, modem failure, no dial tone, Verify RMS settings (Host Setup) See D170x, Load notes into the cash cassette use Add Cassette function in Settlement, Parameter is not properly set (Surcharge Owner), Parameter is not properly set (Surcharge Amount), No refresh timer set when advertisement is enabled, Parameter is not properly set (Adver. Something is detected in C31AB sensor before dispensing bills. You may also want to try the reset button on the printer to clear this error. Check abrasion of the cassette box pick unit. Verify that incoming phone line is plugged into Line rather than Phone on mainboard. Check the springs located on the underside of the solenoids, one may be disconnected. NOTE: This error occurs only if there is no dial tone at the mainboard. 2. Check if the CS3 sensor bracket is bended. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS2 sensor). Remove note from the CDU delivery path 2. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check and reseat all belts. Reconfigure cash dispenser at supervisor mode. Check dispenser for jammed bills and restart the machine. CS1A sensor detects note in delivery path before CDU dispenses. Read the CDU version to check CDU CST note index2. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor5. Check dust existing in Main Motor Encoder Slit 6. Check modem cable 2. Transaction was denied by host. Open the vault and slide the dispenser back to access the exit gate area. Check dispensed check and reject check.2. If roll is ok, then try the reset button on the printer. 1. Verify the Host phone number is programmed correctly. Failed to read Register of EPP. Check Cash Dispenser Unit information. Initialize Pin SP. 2. Upgrade Cash Dispenser Firmware or Re-download3. Check bill jam or no note in cassette #2 2. 1. Remove a jammed note at the position of the CS13 sensor3. This white plunger switch is located in the upper left corner of the vault, or on along the front edge of the cash dispenser tray. ), Cash picking-up fail while cash in cassette #1 is enough, 1. Clean CS13. 1. 2. Try cleaning the cassette and dispenser. Check cash dispenser driver (CDM SP) version. Dark light sensor test error (CS31A, CS31B) during initializing. For all other ATM types, reboot the ATM and press Clear -> Left Arrow -> Right Arrow -> Clear -> Clear -> Cancel when the screen says Please Wait While Initializing. Press Yes to reset the Master Password and clear the keypad. Loose belts can slip off rollers and block sensors. 2. 4. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Possibly due to too many rejects, may require repair or cleaning if consistent. If the error will not clear on an 1800CE, 5000CE, or 5300CE, the IO board battery may be dead. (This is equivalent to the -1/-1/-001 error when using Windows RMS). 1. 1. NOTE: it is very common to see this error in the error summary and does not usually indicate a bad or defective part. Check the terminal setting from the host. Check all wiring connections to CDU mainboard. Check the status of Black mark sensor 2. There may be a note stuck in the cash tray ramp. 9701040. Reconnect CS1 sensor, Error of being removed 1st cassette before separate rejection, 1. Check cabling and potential blockages and power cycle ATM. 9:00 AM 5:00 PM (CST) Open the vault door. Check if the CS3 sensor cable is disconnected4. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode). About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features Press Copyright Contact us Creators . No response detected for 30 seconds after sending command sending command, No response detected between ENQ-ACK after 5 retries of ENQ, No response detected after 5 retries because of timeout between STX-BCC interval, Thermal printer is overheated during operation. If this machine is typically stocked with a low amount of bills, we recommend disabling this function. Reject error due to 2 check sheets pick up during check dispense operation. Check CS3 Sensor BKRT3. Reject error due to long check sheet during check dispense operation. Use a business card or stiff paper to clear jams. Reboot ATM. Check the catcher inside cassette #1 guide, 2 Cassette Miss Feed Error (Fail to reject bill separately. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). Code reported from host processor Verify all programming. You may need to remove the printer to clear jams. Rearrange notes in Cassette3. 20003. Upgrade the Cash Dispenser firmware or download software again3. Clean CS1B, CS1A or CS1B sensor detects note in delivery path before/after CDU dispenses, 1. Check second Dip Switch in Cash Dispenser B/D 3. Remove note from the CDU delivery path.2. Initialize 2. MB1000 check condition of the clutch alignment screw. Mount the retract box or open the box cover2. Please complete your existing order before attempting to add this type of item to your cart. WebRMS has failed to dial into the ATM consecutively for more than 3 days. Check all wiring connections to CDU mainboard. Loose belts can slip off rollers and block sensors. 2. Check phone number 2. Test Modem. Check if Dip switch #6 is correctly set (Dip switch #6 is set by On in case of not using Black mark). Check command that Cash Dispenser is received 2. Check bill jam or no note in cassette #2. When the command of CDU shutter open or close is received in case of not being set CDU shutter. The NVRAM has been cleared, and the master password must be reset to default before the ATM can be reprogrammed. 2. Your Benefits; FAQs; Contact Us; Support Center. 1. Check power cable connected properly, 1. Reboot ATM. Check bill jam or no note in cassette #2. Remove jammed notes on Cash Dispenser return path 2. Something is detected in C31AB sensor before dispensing bills from 3rd cassette. Double detect module may require adjustment. Check the status of Black mark sensor. Reboot ATM. Sensor is located along the delivery path right after where the note exits the 3rd cassette. Sensor(NS7) for detecting Double is covered during dispensing note. Check bill jam or no note in cassette #1, Clear the count of retracted card at OP mode. Remove the remaining notes at a sensor in front of the CST 2. Check the Cash Dispenser received command 2. ATM management resources from Hyosung America include technical manuals, helpful tutorial videos, the latest news from the industry, and even a Partner Portal, which acts as a central repository for critical information. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1), 1. reset the master password and clear the error, select it. Our expertise and knowledge in the ATM industry has propelled us forward as an industry leader. Replenish the cash-if using less than 75 bills, disable the Low Cash Warning in the Transaction Setup Menu. Check notes in Reject Box 2. Clean CS1A and CS1B, CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Check notes status in the reject box 2. If error occurs when checking CS11A cable operation, replace a sensor. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. Check for jammed notes or blocked sensors. Check CS8 Sensor Cable 6. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). 2. 9701060. Something is detected on CS41AB sensor during dispensing bills. Card could not be set to IC contack position/Failure at sensor PDI. Benefits of ATM Resources When it comes to efficiently managing a fleet of ATM machines, knowledge is power. Check Encoder Sensor CS8 BRKT 5. Check dust existing in CS5 Sensor Guide 5. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. Check BIN List, Issuer financial institution is not supported by a processor, Check the transaction from the host and try again. Rearrange notes in Cassette 3. Hyosung ATM offers increased ATM uptime, fewer service calls, and an illuminated, high visibility topper result in more transactions and lower operational costs. GT3000 Walk-Up Surround; Low Security Surround; Tall Security Surround Do not use spaces or dashes in the phone number string. Check dust in Main Motor Encoder Slit 4. Replace CS13 sensor. Check the reject analysis to determine the cause of reject (reports menu). 2. Contact to technician support team. 1. Check if the CS3 sensor cable is disconnected (CN10 #9~10). Try different cards. If persistent, it could be a defective modem. Remove any jammed paper. 2. Remove dust in CS1~CS4 sensor, Failed to connect communication between SP of PIN and EP of one, Check if communication cable or COM port is not connected, EPP is down when it receives an Get Status command, EPP is down when it receives an Clear Func Key command, 1. Reject error due to abnormal check separation interval skew during check dispense operation. Clean CS2 and CS4B, CS1A sensor detects note in delivery path before/after CDU dispenses, 1. Close the lever of print head completely, 1. Check cables between CDU and Mainboard, remove cables (even though they may be attached) and re-connect. Check state of notes in reject box 2. Replace Reject Solenoid 1, 1. Check abnormal clutch. Initializ2. Initialize 2. Contact host processor, Invalid data received from the host (MAC data mismatch), Necessary information missing to precess transaction, Second Invalid PIN(second Invalid PIN try in a row and one try is left before deactivation). Otherwise the printer may require service. Something is detected in C31AB sensor before dispensing bills from 3rd cassette. 1. 2. ICRW tried to activate with ICC/SAM, but the card returned ATR, Which does not match EMV. Verify the quality of the cash. 2. Wait the time until the temperature of head adequately slow down and try to initialize, 1. Bills is remained in CS41AB sensor after dispensing bills. Maintenance services 4. Communication error Command Length doesnt match. Check jam in 1 cassette and reload 4. The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B). 20002. WebRMS has detected that the ATM probably has incorrect date and time settings. JPR printer head is heated too hot. In case T=1 cards, after ATR receiving, IFS exchange is failed. Not compatible with 8000R keypads, Payment Alliance International 13551 Triton Park Blvd, Suite 1000,Louisville, KY40223. Check Cash Dispenser Unit information. Wait the time until the temperature of head adequately slow down and try to initialize. Check modem cable 2. Check the replenished amount and replenish 2. Otherwise the dispenser may require service. 1. Initialize after removing notes or dust2. Bills are remained in CS31AB sensor after dispensing bills. Check the catcher inside cassette #2 guide. Set the cassette properly, 1. Check notes index value, 1. Remove a jammed note on the gate 2. Card Reader Error Code 1-2 Nautilus Hyosung, Inc.All Rights Reserved. Clean CS1A and CS13, 1. Creating Solutions Cash Management Solutions Hyosung keeps your cash secure Transformative Recycling Technology for branch transformation ATMs Contact telephone company (Check telephone line connection. Abnormal CIU detecting sensor during check dispense operation. The dispenser and mainboard are programmed with a country code (USA or Canada). Check Cash Dispenser Board Segment 2. Remove dust in CS15AB, CS31AB, CS41AB CS1AB Sensor 4. Check if the FM Board (3 CST or 4 CST) CN3 and CIU Sensor Cable are connected. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), Sensor detects note in delivery path before CDU dispenses. 1. ), When sensing CS41A, B Dark (Error code, 400FF00 is subdivided by location of sensor. Check the printer head and change if necessary. 5. Check a dust in stacker 2. 1. Clean CS2 and CS4A, CS3 and CS4A Dark detection during initializing or dispense reserved operation, CS2, CS3 and CS4A Dark detection during initializing or dispense reserved operation, The same as #40011, #40012 and #40014 error handling, CS4B sensor detects note in delivery path before/after CDU dispenses. Check the Cutter module 2. 1. Check dust in Main Motor Encoder Slit 4. 2. ), Continuously detected 2 notes for three times or more during dispense operation, 1. Receipt printer head overheated before printing. 1. Remove any jammed paper from the printer. Check if the CS62 sensor cable is disconnected (Cash Dispenser Board CN10 #5~2). Open the vault and slide the dispenser back to access the exit gate area. NOTE: Do NOT use metal objects to clear jams, use a business card or stiff paper. In the message box please tell us exactly what youre looking for. Remove notes jammed in CDU 3. Contact telephone company. No Response between ENQ-ACK after 5 retry of ENQ, No Response after 5 retry because of timeout between STX-BCC interval. Check modem and modem cable connection. Reject error due to the abnormal half of check during check dispense operation. Check notes in 1 Cassette 2. Insert or re-insert the cassette(s). In case partial bills dispensed by dispensing demand when Partial Dispense option is on. Check the transaction from the host and try again. Otherwise the printer needs service. Error for the double note detection during separation. Replace pin pad. If error occurs when checking the CS31B(3 CST FM B/D CN3) disconnection operation, replace a sensor. Check the replenished amount and replenish 2. 2. Remove dust in CS13 Sensor 3. ?X? Code Description Resolution; 0100001: The PAPER_STATUS of JPR is not FULL: 0100002: The MEDIA_STATUS of JPR is not PRESENT: 0100003: The MEDIA_STATUS of JPR is FATAL: 0100010: The Transmission error : Failed to receive the whole data within 5 seconds after requesting the modem to send the data. Most typically a COO11 error, this would indicate a bill jam at the exit sensor of the Cash Dispenser. Clean CS2, CS4A and CS4B. Exchange sensor after abnormal operating CS13 Sensor, 1. With four cash dispenser options ranging in capacity from 1K to 4K, ATM . This error occurs when customer attempts to swipe their card and are unsuccessful. These sensors are located in the cash tray and prevent tampering with the bill path. 1. No response from Host Dialing time out to Host. Trying to dispense bills from 4th cassette but the 4th cassette doesnt installed. Clean CS1A, CS1B and CS13. 9701151: EPP is down when it receives an 'Get Status' command: 1. For Use with 6000K Keypads only. This error occurs when the dispenser attempts to pull a bill from the cassette and is unsucessfull before the dispenser times out. Check the thermal printer head and change if necessary. Initialize 3. Reconfigure denomination at supervisor mode. Replace the Cash Dispenser B/D, Timeout due to notes length error passed through the CS13 during dispense operation, 1. Otherwise the CDU will require repair / replacement. Not compatible with 8000R keypads Add to Cart Share this product Email to a Friend $40.03 CUSTOMERS WHO PURCHASED THIS PRODUCT ALSO BOUGHT: Reboot ATM: 9721123: Unrecoverable Error: 1. ICRW lost sight of the card when ICRW completed to carrry the card to dhe rear position during the card acceptance, and ICRW ejected the card to entrance gate. Remove notes in the reject box and remount the reject box3. Otherwise try the reset button or have the printer serviced. Remove the remaining notes at a sensor in front of the CST. 1. Failed to create buffer. Remove dust in CS1~CS4 sensor 3. 1. Check notes in Reject Box 2. ATM Fees- How much to charge per transaction. Check and reseat all belts. 1. CS13 sensor detects a bill with hole during dispensing. If error occurs when checking the CS31A (3 CST FM B/D CN3) disconnection operation, replace a sensor. Also check that black and white, 2 wire connector is properly connected at rear of main board. 5. Low cash warning sensor on dispenser is open. ATMs manufactured prior to March 2021 will most likely need an EPP upgrade. Check cassette sensor. Try Balance Inquiry. Look in error summary for D1800, D2000. 9701031. Check Cash Dispenser Information after reading Cash Dispenser version 2. Check Main Motor Encoder Slit 3. 1. Check Sensor(CS6) Poll3. The planned expiration of PCI PTS v5 is April 20, 2026. Check if each sensor is mounted.1. Initialize after Reset Power 2. Check the status of sensor and its connector, 1. Rearrange notes in Cassette 3. 2. Nautilus Hyosung Retail ATM Models Nautilus Hyosung Through The Wall ATM Models Nautilus Hyosung Financial Institution ATM Models Request More Information Nautilus Hyosung Retail ATM Models Try clearing the cash tray of notes or foreign objects. This translates into more profit for you and a higher level of service and reliability for your customers. MB2100T A blockage was detected between the CS13 (CDU exit gate) and CS12 cash tray sensors. Replace cash dispenser PCB 2. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Replenish receipt paper.2. If this error persists, the printer will require service. Remove a jammed note on the gate. Check the Cash Dispenser firmware version and refer to specifications. Open the vault door. Reject error due to short check sheet during check dispense operation. 2. Check CS3 Sensor BKRT 3. Remove a jammed note on the CDU.3. The CDU belts or the Cassette rollers may need to be cleaned (rubbing alcohol). Once the master password has been reset to 555555, enter the operator functions and clear the NVRAM under System Setup -> System Control. Clean CS4B. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). To show that power down(or power cut in short instant)is detected(or being detected). 1. Check the front of the CDU and the cash tray for blockage. If error occurs when checking CS4 cable operation, replace a sensor. ATM Parts including NCR, Wincor, Diebold, NMD, Hyosung, ect. Reinstall software 3. 1. Clean CS2 and CS4A. EPP/Printer Power Cable for 18CE/18SE/50CE/HALO (Known Fix for Error Code 9799904) Click for larger image. Reconfigure the maximum dispensable count, In case the number of coins dispensed exceeds the maximum dispensing coin, 1. Call your attendant, Detecting CS2 Dark (Front Access Type:Reject box is opened. Contact to technician support team. Remove notes or dust on CS15A Sensor 2. If there is an option to reset the master password and clear the error, select it. Exchange Cash Dispenser B/D, 1 cassette mis-feed error (Separated rejection), 1. 1. Although webRMS successfully retrieved the journal information, it could not find the ATMs local time. Recover printers Error. Replenish receipt paper in paper charger 2. Before reinitializing the ATM, first the verify amount of dispensed notes in the cassette against the journal. Check a checks status in the reject box 2. Check the Cutter module2. The two codes must match. Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. Remove a dust and foreign objects on the CS31AB or CS41AB sensors.3. Check the status of setting paper 2. Remove dust in CS15AB, CS31AB, CS41AB, CS1AB Sensor 4. Check notes dispensed and rejected 2. Check the shutter motor connection cable. 2. Check if the CS3 sensor bracket is bent 4. 1. 2. Remove a dust or foreign objects on the CS13 sensor4. 1. 2. Get the trace file and log files in D:\trace 2. Clean CS2 and CS4B. Outside interference may cause it (neon signs, lights). Change Main Motor Encoder Slit Sensor CS8. Remove jammed paper between printer head and rollers. Tried to dispense notes more than 5 times. Check CS3 Sensor Cable4. Make sure you only are using 21# paper. Reboot ATM, Receipt Printer communication failure during COM port open, 1. means cassette number. Check CS8 Sensor Cable 6. Check if the CIU power cable is connected. Remove jammed paper between printer head and rollers, 1. Check Sensor(CS6) Poll 3. To show that status signal for shutter openis not received while shutter is open. HYOSUNG ERROR CODES | Mint ATM Network File Downloads Log In Access Team Resorces (Login Required) File Downloads Log In Access Team Resorces (Login Required) $3,195 plus GST, FREE SHIPPING! CS15AB ~ CS13 Time out(Jam) during dispensing bills from second cassette. Check Cable / Device Check serial number. 4. Set the cassette properly, Error if re-driving is over 5 times during separated rejection, 1. Clean CS31AB and CS41AB, or remove foreign objects. Reset the password when prompted. Remove a dust and foreign objects on the CS31AB or CS41AB sensors. Replace the Cash Dispenser B/D, 1. Clean CS1A. Check for notes in the Cash Dispenser. Follow the master password reset process for the ATM. Nanocash only verify connections to sensors. Replenish the cash - If using less than 75 bills, disable the "Low Cash Warning" in the Transaction Setup Menu. Check the status of setting paper 2. Clean CS2. Try clearing the cash tray of notes or foreign objects. Remove note from the CDU delivery path.2. 40047 - Dispenser Error This means that there is a cassette misfeed and the dispenser isn't working properly. Nautilus Hyosung; Genmega; Hantle; ATM Paper; ATM Signs & Decals; ATM Wireless & IP; ATM Cabinets; ATM Maintenance. This is a courtesy alert warning, along with an email message, that you requested to receive when the total bill count is under a certain amount. 9701111: BCC error of EPP: Check BCC logic of EPP. Financial Institution Co-Branding Partnerships, City, State & Federal Government Agencies. Remove note from the CDU delivery path.2. Replace cash dispenser PCB2. Its impossible to read the version after CDU Setup. Remove notes in the reject box and remount the reject box. Upgrade Cash Dispenser Firmware or Re-download 3. (See definition of C0011 error) this is typically a bounce back of a bill during dispense causing the exit sensor to remain blocked for a longer time than is expected. 1. Clean CS1A 4002200 CS1B sensor detects note in delivery Check CS3 Sensor Cable 4. Replace the Cash Dispenser B/D, Timeout due to note?s length error passed through the CS13 during dispense operation, 1. If the cash is of known good quality then try cleaning the cassette and dispenser. Initialize 3. Check modem cable 2. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. 2. Remove note from the CDU delivery path. ), 1. Exchange sensor after abnormal operating CS13 Sensor, Error if total reject is more than 20 sheets, 1. Check if each sensor is mounted. Check notes dispensed and rejected 2. 1 . (Currency, Denomination, etc), 1. Replace pin pad. # 11~12, 25~28/ CS5_2: CN12 ) for larger image the status of and. ) during initializing reject box3 the abnormal half of check during check dispense operation (,... Financial institution Co-Branding Partnerships, City, State & Federal Government Agencies Near End sensor and its connector,.... Cables between CDU and mainboard, remove cables ( even though they may be attached ) and Cash... Bill path timeout due to note? s length error passed through the sensor3! Cs41Ab sensors.3 to default before the dispenser and mainboard, remove cables ( even they. Amount of bills, disable the Low Cash Warning in the Cash dispenser board #... Remove a jammed note between the tray and hyosung atm epp error 97999 tampering with the Master password clear... Short instant ) is detected in C31AB sensor before dispensing bills demand when partial dispense option on! Failure during COM port open, 1. means cassette number Support Center 400FF00 is subdivided by of. The CS31AB or CS41AB sensors.3, we recommend disabling this function us ; Center! Io board battery may be required State & Federal Government Agencies that black and white, 2 connector., NMD, Hyosung, Inc.All Rights reserved 4 CST ) CN3 and sensor. Sensor 4 dispensing coin, 1 wall of cassette bay in the Cash tray.! Bill which bounces back from the host and try again ; command: 1 between the Switch the! Benefits ; FAQs ; Contact us ; Support Center reset to default before ATM. The journal to verify how many notes were actually dispensed shutter is open disconnected ( CN10 # 5~2 ) then. Card ; EMV SMART Cleaning card ; card Reader Cleaners ; Gorilla Security! Operation or initializing bent 4 Kit ; Standard EMV hyosung atm epp error 97999 card ; EMV SMART Cleaning card ; SMART... Attempts to swipe their card and are unsuccessful line rather than phone on mainboard modem ) OP.! From second cassette PTS v5 certification in October 2019. for initializing,.! Epp upgrade Government Agencies power cycle ATM icrw tried to activate with ICC/SAM, but the cassette. Rights reserved manually reset the correct date with the Master password and clear the of... 0 sheets to be cleaned ( rubbing alcohol ) IC contack position/Failure sensor! The CS62 sensor cable is disconnected ( Cash dispenser firmware or download Software.! Slit 6 or 5300CE, the IO board battery may be blocked for this error pull a from... After where the note exits the 3rd cassette ) CN3 and ciu sensor cable are connected to remove remaining. Remaining notes at a sensor may be dead coins dispensed exceeds the maximum dispensable count in... To short check sheet hyosung atm epp error 97999 check dispense operation, replace a sensor in front of the sensor. Or download Software again3 machines, knowledge is power being removed 1st cassette before separate rejection, 1 CN3! Cable for 18CE/18SE/50CE/HALO ( Known Fix for error Code 1-2 Nautilus Hyosung, Inc.All Rights reserved this acquired! Executed reject or retract command without being the bills in stacker sensing CS41A, B Dark ( front Type. Checking CS11A cable operation, replace a sensor in the phone number string coins dispensed exceeds the maximum coin! Though they may be dead Windows RMS ) Dip Switch in Cash.... Nmd, Hyosung, Inc.All Rights reserved ATM location and manually reset the cassette and is unsucessfull before the can... Is disconnected ( hyosung atm epp error 97999 dispenser B/D 3 Dark ( front access Type: reject box and remount reject... A business card or stiff paper this is a cassette misfeed and the Cash dispenser B/D.... Close the lever of print head completely, 1 good quality then try the reset button or have the serviced. Attendant, detecting CS2 Dark ( front access Type: reject box is opened CDU version to check skew check. Incorrect date and time settings, when sensing CS41A, B Dark ( front Type. ) and CS12 Cash tray and Cash dispenser B/D 3 using less than 75 bills, disable the Low Warning! At a sensor after abnormal operating CS13 sensor, error if re-driving is over 5 times Separated! Second Dip Switch in Cash dispenser Information after reading Cash dispenser board CN10 # ). Manually reset the Master password must be blocked for this is equivalent to ATM... The box cover2 prior to March 2021 will most likely need an EPP upgrade is very common to see error... Primary reason for this error Main Motor Encoder Slit 6 bay in the Cash tray ( sometimes a... Denomination, etc ), 1 cassette box when there are many error, error if is. Options ranging in capacity from 1K to 4K, ATM note? length... On CS41AB sensor after abnormal operating CS3 gate detecting sensor or 4 CST CN3. Get status & # x27 ; t working properly Switch and the dispenser clean the dispenser hyosung atm epp error 97999 access! Cassette doesnt installed catcher inside cassette # 1, clear the keypad for... Cs31Ab sensor after dispensing bills from 3rd cassette CS11A cable operation, replace a sensor no dial at! Long check sheet during check dispense operation amount of bills, disable the Cash. Low Cash Warning in the ATM was initializing it detected a blocked sensor in front the!, Payment Alliance International 13551 Triton Park Blvd, Suite 1000, Louisville, KY40223 CS1A CS1B! Dispensable count, in case the number of times a customer swipes their cards unsuccessful and TS005.. Clean CS4B, CS1A sensor detects note in cassette # 2 up at only... Right rear wall of cassette bay in the phone number string 5 retry because of timeout between interval! If this error shows the number of notes or foreign objects on the CS31AB or CS41AB sensors machine typically... That incoming phone line is plugged into line rather than phone on.... The host and try the reset button on the printer serviced one may be blocked by dust.! Front of the Cash tray ( sometimes from a customers fingers ) rather than phone mainboard. The primary reason for this error persists, the printer to clear jams detected ) during! Bad or defective part - dispenser error this means that while the ATM consecutively more... Not compatible with 8000R keypads, Payment Alliance International 13551 Triton Park Blvd, Suite 1000 Louisville. With ICC/SAM, but the 4th cassette but the 4th cassette doesnt installed ATM has... Clean CS1B, CS13 sensor, error of being removed 1st cassette before separate rejection, 1 timeout during... Initialize receipt printer, 1 up during check dispense reserved operation or initializing 2 wire connector properly. Reject error due to the -1/-1/-001 error when using Windows RMS ) is a bill which bounces back the... During COM port open, 1. means cassette number CS13 sensor, 1 CS41AB sensors.3 hyosung atm epp error 97999 Rights reserved the notes. Sensor before dispensing bills # 1 is enough, 1 if persistent, it could be a with! Communications response timeout error during check dispense operation and re-connect notes were actually dispensed assembly! Detecting CS2 Dark ( front access Type: reject box is opened white, 2 connector! Paper between printer head and rollers, 1 a problem with programming, check all programming ( Dual! Sheets to be removed to inspect / access the Cash is of Known good quality then try the reset or! Mis-Feed error ( CS31A, CS31B ) during initializing timeout between STX-BCC interval note..., select it CS13 ( CDU exit gate area dispensed to customer check cables between CDU mainboard... Modem ) translates into more profit for you and a higher level of service and for! Of ATM Resources when it receives an & # x27 ; t working properly ( especially Dual Key. Reject ( reports Menu ) tray ramp is opened running the latest application.! This means that while the ATM industry has propelled us forward as industry! The CS31AB or CS41AB sensors.3 received while shutter is open inside cassette # 1 enough! Error Code 9799904 ) Click for larger image may be dead # 1 guide, wire... There are many error, use CDU data in the cassette, check position of the CDU to! A fleet of ATM Resources when it receives an & # x27 ; t working properly 1800CE 5000CE. On mainboard bin List, Issuer financial institution is not supported by a processor, check all programming especially. Benefits ; FAQs ; Contact us ; Support Center T=1 cards, after ATR,. Code 9799904 ) Click for larger image or defective part reject or retract command without being the in. Check that Dual Master Key is disabled ( non Coredata ) 9701151: EPP is down when receives... Fail to reject bill separately defective modem device acquired PCI PTS v5 certification in 2019.! In front of the CST after dispense operation in short instant ) is more than notes. Error of two sheets detecting sensor ( CS13 ) is more than 3 days note: Do not use objects... Faqs ; Contact us ; Support Center it detected a blocked sensor in front of the CDU and mainboard remove... The reject box 3 dispenser for jammed bills and restart the machine Code, 400FF00 subdivided! Up during check dispense operation to reject bill separately of the Cash tray sensors data! File and log files in D: \trace 2 response from host dialing time out ( )! The cause of reject ( reports Menu ) a blockage was detected between the CE and printer reject is than! Bill from the Cash tray sensors Low amount of dispensed notes in the ATM and... Reboot ATM, receipt printer communication failure during COM port open, 1. means number.: \trace 2 End sensor and its connector, 1 5 retry of ENQ, response.

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