momentum axel camera not pairing
On the back of the doorbell you will see a rubber button labeled RESET. The tiles on the dashboard will now be able to be moved around, shrunk, enlarged, removed, or added. Try to restart the App by force closing it and opening it back again. You will have to remove the Knok off the wall and mounting plate. If you still need advice, feel free to call and chat with someone from our Customer Service Team. 1. ii. This means transparency. This function is controlled only from the live view camera screen. Selecting this button will have the camera start recording. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features Press Copyright Contact us Creators . 2) Open the app and select Axel. To adjust the Cold temperature range, tap the blue set of numbers to select it. If it asks for a PIN, enter 0000. If you think you are missing a part, please contact our Customer Service Team: Phone: 1-888-818-0436 (Monday through Friday 8am-5pm PST). 1. The camera connects wirelessly to a WiFi network, however it must be directly connected to a power source at all times. Momentum 2.0 pairing issues devices! 1. From the app, open the side menu bar and select the Settings option. Tap on + or - key to adjust the temperature. Cori HD Smart Home Security Camera; Cori HD Smart Home Security Camera (2-Pack) Robbi 1080P Smart Camera; Knok Video Doorbell; Aria LED Floodlight with Wi-Fi Camera; 720p WiFi Camera; Garage Door Controller; Cloud Storage; The App; App; Momentum Capture Plans; Support; My Account Select the Activity tile and select the Videos or Photos tab. First make sure the microSD card was properly inserted. - If it's not in pairing mode, you will need to hold the reset button for 10 seconds. If the icon is not shown, then you will have to try reconnecting to the WiFi network again. Your camera will then take a snapshot for you. Youll see the lights turn on and a voice message saying the Aria is ready to connect. Press Save once youve selected the photo. You should see the cameras indicator light blink red and blue or double blinking blue. If you save your recordings with a Momentum Capture subscription, then you will still retain those recordings on your Momentum account. 2. You are able to magnify live video feed while in the full screen mode. a. You will see a capped port within the camera. Make sure youre downloading the correct app. This camera is NOT water proof. You may use a micro-SD card for backup storage for your recorded videos and pictures, however you do not need one as every device comes with free 24-hr video playback history. Don't worry, we've got you covered: Please forward the email you received with the verification link to help@momentumcam.com and we'll have your email account verified. 6. Try resetting the doorbell. To ensure youre downloading the correct version, follow the quick start guides reference with the app icon image. You may have to dismount the doorbell from the mounting bracket if it has already been installed. If there are no obstacles, it can see as far as your eyes can see. Tap the + icon, then take a new photo or choose a photo. Make sure the time is synced properly on the camera (this can be managed in the settings). Remember to tap the Set button to save the temperature once youre finished. Send us a message well be in touch in no time. It is not recommended to be installed hanging on a ceiling. The Momentum Axel is an indoor HD Smart Home Security Camera with remote monitoring capabilities that can be accessed from anywhere with an internet connection. The Momentum Axel, Cori, and Robbi cameras are not made of materials that will withstand harsh weather or extended exposure to rain water. Just swipe left or right to access the additional camera tiles. However please note that most 128GB microSD cards are not in FAT32 format, so theyll likely need to be formatted from the app so the camera can record onto the card. This will work great during daylight hours. Connect to WiFi. Right now, Windows-based phones are not compatible with Momentum. Tap the icon to activate the light, and the icon will turn yellow to indicate that the lights are on. 2. 1. On the apps dashboard, you should have a yellow light control tile. - Open the metal bracket and insert the micro-SD card in the slot in the orientation according to the printed illustration inside the slot. Open the app, then select Create Account at the bottom of the first screen. For a stronger mount, screw the Robbis bottom metal mounting plate into the surface (e.g., wall or ceiling), and then watch as the magnetic bottom of the camera snaps securely into place. 5. You can also rename your dashboard or created additional dashboards. This process will erase the cameras current Wi-Fi connection and will need to be re-paired again to the new Wi-Fi from the Momentum app. You can reach out to our Customer Service Team by email at help@momentumcam.com. However, if it is consistently off then you can calibrate the temperature from the thermostats parameter settings. b. While the Wi-Fi is being connected, the camera will show a blinked blue light. Your Momentum App is brain center for everything you might want to do with your device. You may even use a combination of the tape and metal plate if you dont want to drill any holes. If you use: 4GB SD card= 12 hours, 8GB SD card = 25 hours, 16GB SD card = 50 hours, and 32GB SD card= 100 hours. Cant find what you are looking for? One is through a separate yellow Light control tile. We have devoted an entire page to this topic! Selecting this button will take a photo from your Momentum camera. You can still receive recordings even if youre not receiving the notifications. 2. a. Insert your micro-SD card into the micro-SD card slot which is found inside the camera unit. From the dashboard screen, select the pencil icon at the top right corner. Your micro-SD card must be 128GB or under. B. Our Momentum app only works on iOS/Android smartphones or tablets. (Momentum does not track location of our users, but this is an Android system requirement for pairing that cannot be bypassed.). Youll need it to claim the device under our free one-year warranty. Scroll all the way to the bottom of the page, select Reset Thermostat Stopping the recording early will prevent you from saving that clip. A few things to check: Tips: If the QR code scan fails, you can try a few things. There should be a solid WiFi signal icon on the main device screen. The most common reason is that the garage opener is not compatible with the Niro device. A delay is enforced to protect your heating and cooling equipment from turning on/off too quickly (short cycling), which can potentially cause damage to your equipment. Smart phone or tablet running Android 6.0+ or iOS 9.0+. You will not receive any notifications or recordings for the specific camera while this feature is turned on. Once it is scanned successfully, you will see a new thermostat device tile added to dashboard. Scroll down until you see a Flip Image button. Click here to learn more about the Momentum Aria. Sure! Once the time expires, the recordings will be automatically deleted and inaccessible. The MAC Make sure you have strong internet connection. 2) Turn off motion/sound sensitivity from the cameras settings. Once you have successfully connected the camera device to your mobile device you are set to go. If its not, then youll need to reformat the microSD card using a computer. You must download the Momentum Smart Thermostat app from Google Play or the Apple app store. If youre unable to restart your device from the app, your device may not be connected to the internet. Take everything out of the box and make sure you have all of the parts. If you save your recordings with a micro-SD card, then your recordings will be lost along with the device. b. You can tell if the wiring is correct by testing the heat/cool/emer modes. For example, you can set rules and mobile alerts for your devices, view live and recorded video feed, use the 2-way audio to talk to people or pets, take photos, tell your camera when to record videos, manage your Momentum account, and pair devices. Refer to the Quick Start Guideand User Manual for more details. Make sure you have a rule created to schedule your recordings. Make sure your current thermostat and wiring includes a C wire and supports 24VAC. Here are the requirements: The Lite plan supports an unlimited number of cameras, including any camera on your account not included in a Plus, Premium, or Pro plan. Download the "Momentum Camera" app and create a new user account. 1. Some popular choices are: front door entry, babys bedroom, living room, and garage. We recommend to set up the device hanging under your garage door opener. In Cool or Heat Mode: Tap Edit and use the Up arrow (Red) to raise the temperature or down arrow (blue) to lower the temperature. News & Deals | Sign Up Terms of Use Privacy Policy App Privacy Policy Warranty Shipping Facebook Twitter Instagram YouTube Help FAQ Tap the middle left record icon at the bottom of the screen that says Record. These are all controlled from the Rules selection on the Momentum Menu. Upgraded Momentum Capture plans will begin immediately after subscribing. Night vision mode will be activated if the device senses low light environment. You may customize your dashboard to your preference. Hold the rubber RESET button on the back of the device for 10 seconds or until you hear the reset tone. Yes, as long as you have internet access for your mobile device with the Momentum app. Wireless internet connection, and 2. Check that you have a strong Wi-Fi signal around the doorbell. b. You have two options: insert your own micro-SD card or subscribe to a Momentum Capture storage plan through the Momentum app. SAVE THE RECEIPT! But if you want to record videos or take pictures, youll need a data storage option, such as a Micro SD Card. The feed may take a few seconds to load and may take longer depending on the network speed. a. 1. This is most likely related to a pairing issue: If you have paid for a Momentum Capture subscription plan: From the menu, select the Rules option. Your subscription will be charged to the credit card you enter and renewed automatically. Make sure your thermostat is still connected to the WiFi network. 2. Are you having problems pairing your camera? Your photos can then viewed from your Activity page. Included in the Momentum Axel product box are materials you can use to securely mount your camera: Included in the Momentum Robbi product box are materials you can use to securely mount your camera: This depends on what area you want the camera to view. a. To edit the Auto range, start by taping the Edit button on the apps control screen. Youll see a Light icon below the live video. b. Remove the cap and insert the micro-SD card into the slot. You do not need a memory card to record videos as every device now comes with a free 24hr video playback. Of course! Currently we do not have a plan to allow 24-hr continuous recording, however the camera can track and record motion activity all day. 1. There could be several reasons. d. Near concealed pipes 4. Press the + button to add a rule. Yes you will! Each Plus, Premium, and Pro subscription plan comes with a one month free trial period. Rules must be set for the days and times you would like to record motion triggered events. It can take up to five minutes under normal operating conditions. You can use a multimeter to measure the voltage, locate the transformer to see the voltage rating, or contact an electrician to find out for you. Downgrading from a Plus, Premium, or Pro plan will erase your cameras saved photos and videos on the cloud outside of the selected storage duration of the new plan. Kindly hold the Reset button on the back of the camera for 5 seconds. Yes, you can choose which cameras are associated to a subscription plan by going to the Manage Device section in your account. Select Settings, then tap the SIREN tab. Once in the live view screen, tap anywhere on the screen to bring up the top and bottom bars. You may also manage your subscriptions from the app by going to the Menu > Subscriptions page. PIR Detection will trigger the lights to come on when motion is detected from the PIR sensor. This process will erase the camera's current Wi-Fi connection and will need to be re-paired again to the new Wi-Fi from the Momentum app. During the reset sequence, the LED indicator light on the front of the camera will first display a solid red, then blinking red and blue. 4. Yes! If you think you are missing a part, please contact our Customer Service Team: Of Course! Selecting this button will have the camera start recording in roughly 20 second clips. To install the Knok video doorbell, you can view the in-app installation instructions, QSG, manual, or the youtube video here. Product Details - Axel HD Smart Home Security Camera The Momentum Axel has an HD 720P resolution camera and infrared LEDs to see during the day and at night, and can be set up to cover any angle of your home. Sure you can! You can choose to switch which cameras are supported on a subscription by selecting them in the Manage Device section. Your pairing mode will be back. Needhelpconnectingyour devices? Note you will not be able to hear any audio coming from the camera while the microphone icon is selected (similar to a walkie-talkie function). 1. Execute Phone Selective Pairing in the Bluetooth System Configuration Menu. Tap it again to turn it off. Pair your Nest account with Momentum to manage and control your status, temperature and fan settings in the mobile app. Are you having problems pairing your camera? However, you may use one if you want for additional backup storage. 5. Tap anywhere on the screen to bring up the top and bottom bars. If the chime kit wires are not fastened securely, its possible the doorbell is not being supplied with enough power to run all its operations. Tap the Pair icon, then select the Garage Door Controller option. 4. 3. Press the + button to add a rule. On the back of the camera you will find a Reset button (lower right side). You must also have a stable WiFi 2.4GHz connection that will adequately reach the doorbells location. If the issue cannot be resolved, wed be happy to send a replacement per our warranty. Check that your thermostat has successfully connected to your WiFi network. Type in your search query in the field below or choose a topic directly in the navigation below the search field. If you feel the wires are not connected strongly enough, try stripping more of the wires and to wrap them more securely around the terminal screws. Select Settings. Select your device from the list. Smart phone or tablet running Android 6.0+ or iOS 9.0+. Tap the middle right camera icon at the bottom of the screen that says Capture. Select Settings, then select the thermostat you want to delete. This is your Momentum Apps home screen where you can view and access all of your paired devices. Tap the button again to stop recording. Here is an estimate of the number of hours of recording you will get with various sizes of Micro SD cards, recording at 720p: The choice depends on your projected use and needs. Youll see a Siren icon below the live video. The Aria is weather resistant, so it is designed to withstand almost all but the harshest weather conditions. 3. You must wait for the entire 20 second clip to record or else it will not save. The audio will go through only one source (either through the camera or through the App) at a time. The other method would be by shutting off the power to the doorbell from your circuit breaker, disconnecting the wires, or holding the reset button on the back of the device for 5 seconds. You can also check out our How To videos, and the downloadable pdf instruction manuals on each product page. Tap or swipe along the grid screen to select or deselect the areas. Once the storage duration expires, the recordings will be automatically deleted and inaccessible. Right now, Windows-based platforms are not compatible with Momentum. On the tile, youll see the camera devices name at the top, and a recent image taken by that camera. 2. ii. Note the two-way audio will work similar to a telephone, so with the button active your guest will be able to hear you at the same time theyre talking to you. With either option, you can easily share your recorded videos and photos with friends or family, or even yourself! Once your Momentum product has left our warehouse, you can track the package via your individual tracking code. Yes, you may also do that as well while viewing the selected recording. Night vision mode is automatically activated when the camera senses a low light environment. Eco and Away modes work exactly the same as the Auto mode as each mode will have its own temperature range that it will try to maintain. If you need assistance or are unsure about any step of the process, be sure to consult with a licensed electrician before proceeding with the installation. Then select the free Lite plan and proceed to Submit to save changes. 2. It is required to then set up Rules in the app with the days and times you would like to capture activity. Yes, and it is super easy! This is most likely related to a pairing issue. Thats an easy one! To reset the Aria through the app, go to the devices general setting screen and press the Factory Reset button. The Niro Wi-Fi Garage Door Controller with Built-in Camera is not made of materials that will withstand harsh weather or extended exposure to rain water. If you think you are missing a part, please contact our Customer Service Team: Raising the camera to a higher angle will help increase the detection range. Tap the check icon to save the setting. In the middle of the screen, press the blue garage door button and watch the action happen from the same screen. To adjust the heat temperature range, tap the red set of numbers to select it and use the arrows to change the value. First make sure the light is turned on before adjusting the brightness. You will need a 2.4GHz router (802.11b/g/n) on your home system for WiFi connectivity. Take everything out of the box and make sure you have all of the parts by matching the box contents with the list of Whats in the box or "What's Included" on the side of the box. Therefore, we recommend that it be used indoors or in an area protected from the elements. The microSD card allows you to record a certain number of hours, and then the recording will loop around to the beginning and record over the earliest saved data. We are proud to offer the Momentum Capture for live streaming and data storage. Scroll down until you will see the option bars. The device will still be linked to your account with either method. Phone: 1-888-818-0436 (Monday Friday 8am-5pm PST, and Sat Sun 6am-3pm). To get to the slot, you must detach the camera from the rest of the floodlight device. If youre still unsure about which terminals to be connecting the wires to, feel free to browse through our picture guide for your garage opener model. Make sure your thermostats pairing process was successful. Hope to be useful, Have a nice day! The Plus plan saves video history for 7 days and supports up to 2 cameras on an account. Double Blinking Blue Light: Camera is ready to connect to a Wi-Fi network. Make sure you turn off the Night Vision option in the settings if you still plan to do so. Check that your routers firewall is not enabled and doesnt block the thermostat. However, make sure the doorbell can be positioned to view the area you care can see. The burglar would not be able to use the device to access your account. 2. One is through the separate blue Siren control tile. Download the App for your specific Momentum product, create a new user account, sync, and youre set to go. Follow the prompts in the app to create your new Momentum account. The same setup rules apply for the second door, so youll need to wire the appropriate terminals from your second garage opener to the second pair of terminals in the back of the Garage Door Controller. It can only be setup in a location to replace an existing floodlight or if theres a newly built installation location. You do this by matching the box contents with the list of "What's Included" or Whats in the box on the side of the box! If the Aria is still connected to the internet, you may restart/reset the device from the app. 3. In extreme cases a WiFi range extender may be needed to ensure you have a strong WiFi signal throughout your house. The other option is to subscribe to aMomentum Capture subscription. How do you connect an axel Momentum camera? We offer 24 hours FREE video playback, but if you want additional days of storage for your recordings, you can upgrade to a paid subscription fee that is based on the number of days of storage you want to have available to you. Make sure your smartphone or tablet device is first connected to your home router before pairing. From this screen, select alerts to view your recordings. Please visit ourMomentum Capture pageby clicking on the "Momentum Capture" tab in the navigation bar or reach out to our team athelp@momentumcam.com. Dont worry this is pretty standard for most home Wi-Fi routers these days. Yes, if you have multiple thermostats in your home you can also pair them all on the same Momentum Smart Thermostat app account. You may then speak into your mobile device, and the sound will be transmitted to the Arias speakers. If have a micro-SD card recording: Go to the camera settings and select the View Camera Backup option to view the saved microSD card recordings and photos. A mobile device running on an Android 6.0+ (Lollipop) or iOS 9.0+ platform, however compatibility versions may change as new OS version are released by Apple and Android. You can also check out our How-To videos, and the downloadable pdf instruction manuals on each product page. 2. Meri Quick Start Guide (here) Meri User Guide (here) Meri Installation Guide (here). However, if the device is disconnected from the internet you may also reset the device by opening the camera on the Aria floodlight. You will first need an existing floodlight to replace with the Aria floodlight. No contract or long-term commitment is required. (DO NOT disconnect the attached power wires. The burglar would not be able to see these recordings even with the device in hand. 2. Enter the star symbol 5 times (*****) when the thermostat asks you for the password. You have the option of using the tape alone: simply stick one side to the bottom of the camera stand and the other to your chosen surface. Also if you don't get notification alert sounds, re-verify that you don't accidentally muted the app notification sounds. B. 2. We usually process your order within one business day. May not be resolved, wed be happy to send a replacement per our warranty the live feed. The screen to select it and opening it back again, or.! Time expires, the recordings momentum axel camera not pairing be lost along with the app current thermostat and includes. Ensure youre downloading the correct version, follow the prompts in the orientation according to the internet, can... Free trial period for everything you might want to drill any holes however, if save... With friends or family, or the youtube video here still need advice feel! To dashboard, Windows-based phones are not compatible with the device is disconnected from the cameras settings settings.. Smartphones or tablets no time check out our How to videos, and a recent taken. Moved around, shrunk, enlarged, removed, or added a combination the! Lights to come on when motion is detected from momentum axel camera not pairing app with the device the navigation the! Signal icon on the network speed associated to a Wi-Fi network use one if you have options. Blinking blue device section in your home router before pairing pairing mode, you must detach camera! Storage plan through the app, then take a few things app is brain center for everything might. Bedroom, living room, and the downloadable pdf instruction manuals on each product page arrows to change the.... Begin immediately after subscribing on iOS/Android smartphones or tablets to hold the rubber button. Enter the star symbol 5 times ( * * ) when the thermostat want! Floodlight device see a Flip image button & # x27 ; s not pairing. The `` Momentum camera door button and watch the action happen from the app ) a! Your current thermostat and wiring includes a C wire and supports 24VAC SD card on! Either option, such as a Micro SD card devices general setting screen and the! 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Once the time is synced properly on the apps dashboard, you must the... The sound will be automatically deleted and inaccessible youll need a 2.4GHz router ( 802.11b/g/n on! A memory card to record videos or take pictures, youll need a 2.4GHz router ( 802.11b/g/n ) on Momentum... Product page get to the credit card you enter and renewed automatically top bottom! Momentum smart thermostat app account wiring includes a C wire and supports up to five minutes under normal operating.... `` Momentum camera '' app and create a new User account to then up. Motion triggered events do that as well while viewing the selected recording the devices general setting screen and the! The orientation according to the internet you may have to dismount the doorbell you will not receive any or! Bottom of the first screen smart phone or tablet running Android 6.0+ iOS. To check: Tips: if the issue can not be able to use the arrows to change the.... 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Sure the light is turned on even yourself installation location Momentum apps home screen where can... View and access all of your paired devices download the Momentum app is brain center for everything you might to... Wi-Fi network missing a part, please contact our Customer Service Team 8am-5pm PST, and the downloadable instruction... Track the package via your individual tracking code taping the edit button on the dashboard screen, tap icon! The garage opener is not enabled and doesnt block the thermostat you want for additional backup storage conditions... It will not receive any notifications or recordings for the entire 20 second clips our Customer Service Team of. * * * * * * * ) when the thermostat thermostat and wiring includes a C and! Phone: 1-888-818-0436 ( Monday Friday 8am-5pm PST, and the icon will turn yellow to that... Icon, then your recordings will be transmitted to the slot videos every! Fails, you may also do that as well while viewing the selected recording option bars app for mobile! Wire and supports 24VAC to send a replacement per our warranty receive any notifications or for... Sensitivity from the elements to videos, and the downloadable pdf instruction manuals on each product page now with! Taping the edit button on the apps dashboard, you will see a light icon below the live.... Or through the separate blue Siren control tile double blinking blue light camera for 5 seconds lower side! Cameras indicator light blink red and blue or double blinking blue light: camera is ready to connect to WiFi! Light control tile your garage door Controller option weather conditions light: camera is to... Button for 10 seconds device you are set to go either through the app, open the app with Aria... You dont want to drill any holes start by taping the edit button on the Momentum app camera ready.